We like to believe that we can work with our tenants and promote a good working relationship.
If you have any queries, or require any information you can contact us by telephone or by email, whichever you prefer.
If you discover any problems, no matter how trivial they may seem, we would like to here from you. We can then assess the matter and arrange for the appropriate steps to be taken to resolve any issues.
Your tenancy agreement: with us is called a Assured Short Tenancy (AST), it is a legal agreement in writing that sets out the rights and responsibilities of both landlord and tenant. It will contain details such as the length of the agreement, the rent payable, and what is and isnít allowed in the property, such as pets. An Assured Shorthold Tenancy can be for any length of time, but it must be for a minimum of 6 months. The landlord and tenant may agree on a fixed term of less than six months. However, the tenant has a right to stay in the property for a minimum period of six months, regardless of what the agreement stipulates. At the end of the term if the tenancy agreement is not renewed, it then becomes what is known as a Statutory Periodic Assured Shorthold Tenancy Agreement.: The terms of the original tenancy agreement still apply, but the tenancy continues on an agreed period by period basis. Thereís also what is known as a Contractual Periodic Tenancy; this is when no term for the end of the let is set and the tenancy agreement simply continues until either party decide to bring it to an end.
Prepayment Gas Meters: These sometimes can switch off if there is a fault on them or if they have been knocked. Make sure that you have credit on the meter. On the LCD display it should read ON, if this reads OFF, then the only way to switch it back on is to contact your gas supplier to have it reset. They can be contacted 24hours 7days a week for any meter problems.
Insuring Your Home:The structure of your home is insured by us but it is important that you seriously consider insuring the contents of your home because your possessions are not covered by the buildings insurance that we provide.